Return / Exchange Policy
You must notify us 24 Hours prior to Scheduled Delivery Date if you wish to change or cancel your order.
This does NOT apply to Special Orders.
Once merchandise has been picked up or delivered, there are no more returns or exchanges.
Please inspect ALL furniture upon pickup or completion of delivery. If there are any damages caused by our delivery experts or the manufacturer, please list on delivery receipt and notify your sales representative. 5th Avenue Furniture is NOT responsible and will NOT honor any damage claims that occur after pickup or departure of delivery experts.
Special Orders are defined as any merchandise that is not maintained in stock or normally carried as part of our inventory. Special Orders are considered FINAL SALE - there is NO REFUND, EXCHANGE, OR CANCELLATION. Customers are responsible for the entire purchase once the order is processed. You acknowledge that 5th Avenue Furniture has no control over the Manufacturer's actual delivery time and that 5th Avenue Furniture will not be responsible for any suggested, promised, predicted or hopefuly delivery date.
We do not provide any warranty guarantees beyond that provided by the manufacturer. The manufacturer typicalls expects us to supervisor, coordinate, and in other words, "facilitate" warranty claims. Each manufacturer has their own guarantee, terms, and conditions. Mattress claims must include copy of original receipt and pictures of mattress defects. Mattress warranties provided by the manufacturer unless you purchase a protection plan. 5th Avenue Furniture is not responsible for transportation of any mattress that is placed in a claim. Delivery fees will apply if you are in need of our services.
If you are not satisfied with your mattress within 90 days of your original purchase, we will be happy to assist you with a one-time reselection. Please note, mattresses require 24-48 hours to adapt to room temperature when delivered. In order to reselect, mattress must be clean, unstained and undamaged. In addition, Guardsman Mattress Protection Program must be purchased prior to delivery of your mattress, and you must use your mattress protection pad. We may request a service technician inspect your mattress prior to approving the exchange. Your one-time reselection allows you to select another mattress of equal or greater value (if it is a greater value you just pay the difference). There is a $149 delivery/processing fee and a restocking fee of 50% of the original mattress. No current promotions will be applied to the bedding reselection. Reselection is final. Reselections on clearance, floor samples, pillows, foundations and adjustable bases are excluded.